DUE TO COVID-19 SITUATION, WE ARE FACING UNUSUALLY HIGH ORDER VOLUME.
PLEASE EXPECT DELIVERY WITHIN 2-4 WORKING DAYS (WITHIN AMMAN ONLY).
READ BELOW OUR RESPONSE TO COVID-19.
Dear Valued Customer,
As we all continue to adjust our daily lives during the COVID-19 pandemic, we wanted to share an update on how Khalaf Stores is responding. First and foremost, the health and safety of our employees, customers, and partners is our top priority and drives every decision we make during this time. To that end, we wanted to outline the adjustments we’re making at Khalaf Stores and the impact on your experience:
Corporate Offices & Customer Service Teams Working Remotely
We are requiring our employees normally based in corporate office in Amman to work from home, including our Customer Support team. Like so many of you, they are now trying to balance their professional and personal responsibilities in new and unexpected ways, such as juggling children home schooling, while continuing to support you when you need it. This may create longer response times than we want, but we are committed to serving you as best we can.
Delayed Order Delivery
There remains a small, but dedicated group of individuals who continue to work in our distribution center to prepare and ship your orders placed online or through our customer service team. We have adjusted our staffing shifts and implemented enhanced sanitation protocol, but as a consequence, this slows our team’s capacity. And with so many wine lovers around now working from home, we have seen a spike in wine orders, which exacerbates this challenge. As a result, the wines & spirits that you would normally expect delivered same day or next day may now take between 2 and 4 working days to arrive.
We know that tomorrow will bring new decisions and our promise to you is that the choices we make will continue to prioritize the health and safety of our community. We’ll be open and transparent with you about any impact this may have on your experience. And we will continue to do our very best to support you and hopefully bring some small comfort and normalcy to your everyday.
Thank you in advance for your patience and understanding.
Your Team at Khalaf Stores.
Stay Safe, Stay Home.